Official Shinkansen Ticket Retailer for Japan Railway

Your order is not confirmed immediately upon request. Our agents will purchase your tickets once your order has been requested. The ticket confirmation process typically takes up to 48 hours.

While we make every effort to secure your tickets promptly, if your desired seats are unavailable for the intended departure date and time, we will contact you immediately for rescheduling or provide a full refund.

After your order request, we will send you a QR code to your email once your tickets have been confirmed. To receive your tickets, please visit a designated JR station counter or ticketing machine and use the provided QR code.

Yes, you can make same-day reservations, up to 3 hours in advance.

Yes. Tickets for Adults and Children are shown below.

Cancellations and refunds after placing an order are available under certain conditions.

・Before the QR code is issued: Free cancellation

・QR code issued and more than 2 days before departure: Cancellable (20% cancellation fee)

・After the QR code is issued or within 2 days of departure: Cancellation and refund not available through our company

・For paper tickets (reserved seat, Green Car, non-reserved, boarding pass): Refunds may be possible at JR station counters according to their refund policies and applicable fees (conditions apply)

For more details please visit our cancellation policy page

No, we do not sell Japan Rail (JR) Pass.