User Guide
Cancellation
Cancellations and refunds after purchase may be available under certain conditions. Depending on the situation, the process will be handled either by us or at a JR station counter.
【Cancellations Processed by Our Company】
・Before QR code is issued: Free cancellation
・QR code issued and more than 2 days before departure: Cancellation available (20% cancellation fee applies)
・After QR code is issued or within 2 days of departure: Cancellations and refunds cannot be processed by our company
【Refunds at JR Station Counters (for Paper Tickets)】
If the following conditions are met, you may receive a refund at a JR station counter.
*The refund amount will be the ticket price minus the JR-designated handling fee.*
| Ticket | Cancellation Validity Period | Refund Handling Fee |
|---|---|---|
| Reserved Seat Limited Express Ticket (指定席特急券) | Before departure time | 30% of the ticket price (minimum 340 JPY) |
| Green Car Reserved Seat Ticket (指定席グリーン券) | Before departure time | 30% of the ticket price (minimum 340 JPY) |
| Non-Reserved Seat Limited Express Ticket (自由席特急券) | Within the valid period | 220 JPY |
| Base Fare Ticket (乗車券) | Within the valid period | 220 JPY |
* If you are not in possession of a physical ticket, please reach out to our customer support.
