User Guide

Cancellation

Cancellations and refunds after purchase may be available under certain conditions. Depending on the situation, the process will be handled either by us or at a JR station counter.

【Cancellations Processed by Our Company】

・Before QR code is issued: Free cancellation

・QR code issued and more than 2 days before departure: Cancellation available (20% cancellation fee applies)

・After QR code is issued or within 2 days of departure: Cancellations and refunds cannot be processed by our company

【Refunds at JR Station Counters (for Paper Tickets)】

If the following conditions are met, you may receive a refund at a JR station counter.

*The refund amount will be the ticket price minus the JR-designated handling fee.*

Ticket	Cancellation Validity Period	Refund Handling Fee
Reserved Seat Limited Express Ticket (指定席特急券)	Before departure time	30% of the ticket price (minimum 340 JPY)
Green Car Reserved Seat Ticket (指定席グリーン券)	Before departure time	30% of the ticket price (minimum 340 JPY)
Non-Reserved Seat Limited Express Ticket (自由席特急券)	Within the valid period	220 JPY
Base Fare Ticket (乗車券)	Within the valid period	220 JPY