User Guide

Lost My Tickets

  • If you lose your ticket, please inform the JR ticket counter or a train staff. You will need to repurchase the same ticket (for the same route, train, and class) for re-issuance, and the ticket will be marked as “Re-issued for Loss”.
  • At the station of your destination, obtain verification from the gate attendant for the re-purchased ticket, and be sure to keep that ticket safe.
  • If the lost ticket is found within one year, please bring both the re-purchased ticket and the original ticket to any nearby JR station. They will process a refund for the re-purchased ticket.
  • Please note that if the re-purchased ticket does not have the same route, train, and class as the original ticket, a refund may not be possible. Additionally, the refund amount may vary if the lost ticket was purchased with special deals.

Popular Shinkansen Tickets

Shinkansen
JR East

Tokyo - Shin-Aomori

(Tokyo - Aomori)

From tokyo To shinaomori
Shinkansen
JR East

Tokyo - Sendai

(Tokyo - Miyagi)

From tokyo To sendai
Shinkansen
JR East

Tokyo - Akita

(Tokyo - Akita)

From tokyo To akita
Shinkansen
JR East

Tokyo - Yamagata

(Tokyo - Yamagata)

From tokyo To yamagata
Shinkansen
JR East

Tokyo - Morioka

(Tokyo - Iwate)

From tokyo To morioka
Shinkansen
JR East

Tokyo - Fukushima

(Tokyo - Fukushima)

From tokyo To fukushima
Shinkansen
JR East

Tokyo - Shin-Aomori

(Tokyo - Aomori)

From tokyo To shinaomori
Shinkansen
JR East

Tokyo - Sendai

(Tokyo - Miyagi)

From tokyo To sendai
Shinkansen
JR East

Tokyo - Akita

(Tokyo - Akita)

From tokyo To akita
Shinkansen
JR East

Tokyo - Yamagata

(Tokyo - Yamagata)

From tokyo To yamagata
Shinkansen
JR East

Tokyo - Morioka

(Tokyo - Iwate)

From tokyo To morioka
Shinkansen
JR East

Tokyo - Fukushima

(Tokyo - Fukushima)

From tokyo To fukushima
Shinkansen

Tokyo - Shin-Osaka

(Tokyo - Osaka)

From tokyo To shin_osaka
Shinkansen

Tokyo - Kyoto

(Tokyo - Kyoto)

From tokyo To kyoto
Shinkansen

Tokyo - Nagoya

(Tokyo - Aichi)

From tokyo To nagoya
Shinkansen

Tokyo - Hakata

(Tokyo - Fukuoka)

From tokyo To hakata
Shinkansen

Shin-Osaka - Tokyo

(Osaka - Tokyo)

From shin_osaka To tokyo
Shinkansen

Shin-Osaka - Nagoya

(Osaka - Aichi)

From shin_osaka To nagoya