Change My Booking

For Shinkansen reserved seats, you can make changes through the “Reserved Seat Ticket Vending Machine / 指定席券売機” or “JR Ticket Office / みどりの窓口”. When using the JR Ticket Office, please inform the staff that you wish to change your seat.

It is possible to change the travel route from the original ticket, for example, from “Tokyo to Nagoya” to “Tokyo to Shin-Osaka.” However, changes are only possible within the valid period and before the departure of your train. Additional charges may apply depending on your route.

“Disembark Midway / 途中下車” on the Shinkansen refers to exiting the station through the ticket gate at a station prior to your designated destination. For example, if you exit through the ticket gate to visit a tourist spot near the station, that is considered as “Disembark Midway”.

Please note that when you “Disembark Midway” by using your boarding ticket and limited express train ticket, the limited express train ticket is usually collected. This invalidates the remaining segments of your trip, so be careful or you'll need to purchase another limited express ticket to reboard.

Some boarding tickets do allow you to “Disembark Midway” depending on the travel conditions and boarding segments. The boarding tickets that do allow you to “Disembark Midway” will not be collected by the ticket gates, therefore allowing you to re-enter the gate and continue your journey on the shinkansen. If your boarding ticket do not allow re-boarding, you will need to purchase another ticket to re-board.