FAQ
Service
JAPAN BULLET TRAIN offers convenient online reservations for a variety of train options, including Shinkansen (bullet train), Express trains, Airport trains, and local trains. With JAPAN BULLET TRAIN, you can skip the long lines in Japan by booking your tickets in advance, from both within and outside of Japan. Once you've made a order, our team at JAPAN BULLET TRAIN will swiftly confirm your booking and send you a QR code for your convenience. When you arrive in Japan, you can easily receive paper tickets at designated JR stations by using the QR code.
You can order for dates up to one month in advance.
No, you cannot purchase tickets for tomorrow. Please select a date from the order page calendar that is available for booking (at least 3 days in advance). Tickets for dates within the next 2 days must be purchased in person at a JR station.
Yes. Tickets for Adults and Children are shown below.
Adult
12 years old and above.
Child
6-11 years old (6 year old children who have not entered elementary school still count as “Pre-school child”). Child tickets are half the price of adult tickets.
Pre-school child
1-5 years old.
Newborns
Younger than 1 year old.
In some special cases, you will need to purchase a ticket regardless if you have an accompanying “newborn” or “Pre-school child”:
- If the number of accompanying newborns/pre-school children exceed 2, you will be charged the price of 1 child ticket per additional baby.
- When a newborn or pre-school child uses a reserved seat.
- When a newborn or pre-school child travels alone.
No, we do not sell Japan Rail (JR) Pass.
Order & Booking
Your order is not confirmed immediately upon request. Our agents will purchase your tickets once your order has been requested. The ticket confirmation process typically takes up to 48 hours.
While we make every effort to secure your tickets promptly, if your desired seats are unavailable for the intended departure date and time, we will contact you immediately for rescheduling or provide a full refund.
While we make every effort to secure your tickets promptly, if your desired seats are unavailable for the intended departure date and time, we will contact you immediately for rescheduling or provide a full refund.
After your order request, we will send you a QR code to your email once your tickets have been confirmed. To receive your tickets, please visit a designated JR station counter or ticketing machine and use the provided QR code.
No, we do not deliver tickets. Instead, you will need to visit a JR station prior to departure and retrieve your tickets using the QR code that you will receive after placing your order on our website.
No, you must have "physical tickets" to board the Shinkansen. E-tickets and QR codes are not accepted for boarding.
It usually arrives within 5 minutes. If you did not receive an email, it may be due to the following reasons:Incorrect email address. Exiting the website before completing the booking request. Issues with the network connection. Your email may have been flagged as spam - Please check your spam folder.
Please contact us to let us know if you have not received a confirmation email yet.
Please contact us to let us know if you have not received a confirmation email yet.
Payment
You can pay with your credit card (Visa / Master / American Express / JCB / Diners).
Yes, you can download your receipt from the order page.
Boarding
Please refer to Tickets & Platform Display for instructions on how to read Shinkansen tickets.
While most Shinkansen trains depart on time, it's generally a good idea to arrive at the platform 5 minutes before the departure time. However, considering the complexity of Japanese stations with multiple platforms, we highly recommend arriving at the station at least 30 minutes prior to your scheduled departure time.
Change & Cancel
Certain tickets are eligible for changes under specific conditions. Please refer to Change My Booking for more details.
If you lost your ticket, please inform the JR ticket counter or a train staff. You will need to repurchase the same ticket (for the same route, train, and class) for re-issuance, and the ticket will be marked as “Re-issued for Loss”. Please refer to Lost My Tickets for more details.
We do not accept cancellations or refunds after ticket purchase.
However, for reserved seats, limited express tickets and reserved green-car tickets before the departure time, as well as unreserved seat limited express tickets and boarding tickets can be refunded within the valid period at a JR station ticket counters. Their will be a small fee that JR charges when refunding. Please refer to Cancellation for more details.
However, for reserved seats, limited express tickets and reserved green-car tickets before the departure time, as well as unreserved seat limited express tickets and boarding tickets can be refunded within the valid period at a JR station ticket counters. Their will be a small fee that JR charges when refunding. Please refer to Cancellation for more details.