Lost & Found

Report an item left behind on your reserved Shinkansen.

Please fill out the form with as much detail as possible about your trip and the lost item, and our team will help locate it.

OR

Please call us for urgent inquiries.

+81(0)3-6820-0074

Business Hours: 8AM - 11PM (Japan Time)

Japan Shinkansen Routes

By Area

Tohoku Shinkansen Routes Tokyo Shinkansen Routes Osaka Shinkansen Routes Kyoto Shinkansen Routes Nagoya Shinkansen Routes Nagano Shinkansen Routes Hokkaido Shinkansen Routes

By Route

Tokyo - Shin-Aomori Shinkansen Tokyo - Sendai Shinkansen Tokyo - Akita Shinkansen Tokyo - Yamagata Shinkansen Tokyo - Morioka Shinkansen Tokyo - Fukushima Shinkansen

From Tokyo

From Osaka

From Kyoto

From Nagoya

From Nagano

From Hokkaido

Lost & Found | Japan Bullet Train