Customer Support
Japan Bullet Train is a simple online Shinkansen ticket booking service designed for foreign visitors and foreign residents in Japan. It offers an easy booking flow and multilingual support to help travelers reserve train tickets with confidence.
This guide explains how the service works and whether it is the right option for your trip.
Japan Bullet Train helps international travelers book Shinkansen tickets online before or during their trip. Designed from the start for visitors to Japan, this service lets you search routes, choose your train, and place your order anytime, from anywhere, with a simple booking flow.
The service supports English and several other languages, and multilingual customer support is available for travelers who need assistance.
Japan Bullet Train is an official Shinkansen ticket agent for JR EAST, JR CENTRAL, JR WEST, and JR KYUSHU. This means the service provides genuine Shinkansen tickets through an authorized booking channel for these major JR operators.
Japan Bullet Train is not a JR company itself, and it is different from JR-operated booking platforms such as Smart EX or Eki-net. It is a separate booking service with its own booking flow and customer support.
Japan Bullet Train is operated by Inbound Platform Corp., a Japan-based company that provides travel-related services for inbound visitors.
Because the company is based in Japan, its customer support team has direct, on-the-ground knowledge of Japan's rail network. This can be useful if you have questions during your trip.
Visit the Japan Bullet Train website and search for your route by entering your origin, destination, travel date, and number of passengers or seats. Select your preferred train and place your order online.
For more details, see our Order & Booking guide.
After your booking is confirmed, you will receive an email with a QR code. This QR code is not a boarding pass, so keep it on your phone or print it out. You will use it to collect your paper ticket before departure.
Before boarding, use a designated ticket machine at a JR station to exchange your QR code for a paper ticket. The paper ticket is required to pass through the station gate.
For pickup instructions, see our Ticketing guide.
The Japan Bullet Train website is designed for travelers who are not familiar with Japan's rail system. Routes, trains, and prices are displayed clearly, and the booking steps are straightforward.
Japan Bullet Train provides multilingual support for international travelers. The website and phone support are available in different language options.
Phone support is available for urgent inquiries before or during your trip. For general station information, train facilities, or travel planning questions, please check our user guides, related articles, or official JR station information.
Because Inbound Platform Corp. operates from Japan, the support team has practical knowledge of Japan’s train network. This can be helpful if you have questions about routes, stations, ticket pickup, or your booking.
If your Shinkansen is delayed or suspended, a Japan-based support team can help check current service information and explain what you may need to do next.
Japan Bullet Train covers a wide range of routes across Japan. The service handles Shinkansen reservations for major routes, as well as express trains, airport trains, and some local train connections.
This makes it possible to plan a multi-leg journey, including transfers, through a single platform.
You can request your Shinkansen booking before you arrive in Japan. Japan Bullet Train accepts orders for travel dates up to three months in advance, so you can plan your train travel early, especially during busy travel seasons.
When booking through Japan Bullet Train, you can select your departure time and preferred seat type. However, specific seat numbers or exact positions may not be available for all routes and ticket types.
Japan Bullet Train does not sell tickets with an oversized luggage area. If you need an oversized luggage-area seat, please reserve it at a JR Ticket Office.
Your QR code must be exchanged for a paper ticket at a JR station before boarding. Check your booking confirmation for available pickup locations.
Rules for changes and cancellations depend on your ticket type, whether the QR code or paper ticket has already been issued, and how close it is to your departure time. For details, please see our Change My Booking and Cancellation guides.
JR companies operate their own official booking platforms, such as Smart EX for the Tokaido, Sanyo, and Kyushu Shinkansen. These are direct railway company services.
Japan Bullet Train is an Official Shinkansen Ticket Agent designed for international visitors. It offers a simple, multilingual online booking flow for travelers who want to reserve train tickets before or during their trip to Japan.
The JR Pass (Japan Rail Pass) is a good option for travelers who plan multiple long-distance journeys across Japan over several days. For a small number of Shinkansen trips or a specific route, individual ticket booking through Japan Bullet Train may be more cost-effective. Compare the total cost before deciding.
Please note that Japan Rail Pass holders need to buy an additional “[ONLY WITH JAPAN RAIL PASS] NOZOMI MIZUHO Ticket” before boarding if they want to use Nozomi trains on the Tokaido and Sanyo Shinkansen, or Mizuho trains on the Sanyo and Kyushu Shinkansen.
Some travel agencies and online platforms also sell Shinkansen tickets for international visitors. Japan Bullet Train focuses exclusively on Japanese rail tickets and is operated from Japan, giving the support team specialist knowledge of the network.
Japan Bullet Train is a good choice for international travelers who want a simple, multilingual way to book Shinkansen and other train tickets online. It is especially useful for travelers who are not familiar with Japan’s rail system and want support before or during their trip.
It is also a practical option if you are booking a specific Shinkansen route, making only a few long-distance train trips, or planning a journey that combines Shinkansen travel with express or local train connections.
Japan Bullet Train is not operated directly by JR companies. It is an Official Shinkansen Ticket Agent for JR EAST, JR CENTRAL, JR WEST, and JR KYUSHU.
Yes. Japan Bullet Train is operated by Inbound Platform Corp., a registered Japan-based company, and is an Official Shinkansen Ticket Agent for major JR operators.
You exchange your QR code for a paper ticket at a designated ticket machine. For details, please see our Ticketing guide.
The website and booking process support English, Traditional Chinese, Simplified Chinese, Korean, Spanish, French, Indonesian, and Vietnamese. Phone support is mainly available in English, Chinese, and Korean.
You can select your departure time and preferred seat type when booking. However, specific seat numbers or exact seat locations may not be available. Please check the booking page for available seat options.
Japan Bullet Train is an online Shinkansen booking service for international travelers, operated by a Japan-based company with multilingual support. Book online, receive your QR code, and exchange it for a paper ticket at a JR station before boarding.
Search for your route and reserve your tickets through Japan Bullet Train.